RETURNS AND EXCHANGES:
We hope you will love what you have ordered from Supernatural's online shop. But, if something is not right, please let us know. We will accept returns (from our online store) of unwashed, unworn, or defective merchandise within 30 days of purchase. We can send you another color, size, or different style. If you would like a refund, we can honor that as well. Items purchased in our Portland OR brick and mortar boutique, are returnable, within 30 days of purchase, in store for store credit only.
***ALL SALE items are FINAL SALE.
INSTRUCTIONS FOR RETURN BY MAIL
For returns:
Please contact us by email (sales@tinctoriadesigns.com) or by phone (503) 349-2484 to let us know you need to make a return. We will respond with a return shipping address. Please place the merchandise in a box or envelope with a brief explanation of why you are returning the item. Then send it to us via Priority Mail. All merchandise will be refunded for the price paid minus the s/h costs. All credit card refunds will be made through paypal.
For exchanges:
We’ll send in stock items to you right away and let you know when you can expect to receive any items that we need to custom dye for tinctoria. We will send you a paypal request for any additional items purchased or shipping costs. Once we have received your s/h payment, we will send your exchanged items.